TL;DR
- Self-exclusion = you lock yourself out for a defined period.
- Options: 24h, 7 days, 30 days, 6 months, permanent.
- Permanent CANNOT be reversed at VegaStars 11.
- For AU-licensed operators, ALSO register at BetStop.gov.au.
- During exclusion: no logins, no deposits, no marketing emails.
Step-by-step
- Account → Responsible Gambling → Self-exclusion Available 24/7 from any device.
- Choose duration 24h / 7 days / 30 days / 6 months / permanent.
- Confirm with password Extra confirmation step for permanent option.
- Immediate effect Session terminates, no re-login during period.
- Also register at BetStop.gov.au Covers ACMA-licensed operators — different scope.
- Access help resources Free 24/7: 1800 858 858. See Responsible Gambling hub.
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Tip. Cross-check BetStop
FAQ
How long does it take?
Cooling-off options. Total flow depends on individual case.
Is this required for AU players?
Yes, standard for all VegaStars 11 accounts. Australian residents follow the same flow.
What if I get stuck?
Contact live chat with your account ID. See our contacts page for all channels.
Related guides
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Play responsibly. Free 24/7 help: 1800 858 858.