TL;DR
- KYC required before first withdrawal AND if bonus wins exceed €250 EUR.
- Complete right after signup — avoids delays when you actually need money out.
- Two documents: photo ID + proof of address (<90 days old).
- Review takes 24-72 hours (longer on weekends).
- Most rejections due to blurry photos, expired documents, name mismatches.
Step-by-step
- Navigate to Account → Verification You'll see a checklist of required documents.
- Upload photo ID Passport, driver's licence, or national ID. Both sides for cards. Clear, all corners visible.
- Upload proof of address Utility bill or bank statement, <90 days old. Name + address must match your account exactly.
- Submit and wait 24-72 hours typical. Weekend submissions may take longer.
- Receive email confirmation Approved / Rejected with reason. If rejected, re-upload the flagged document.
- Enable 2FA if not done Recommended for all accounts, required for withdrawals >$1,000.
ℹ️
Tip. Do before winning
FAQ
How long does it take?
24-72h review. Total flow depends on individual case.
Is this required for AU players?
Yes, standard for all VegaStars 11 accounts. Australian residents follow the same flow.
What if I get stuck?
Contact live chat with your account ID. See our contacts page for all channels.
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