How to Close Your VegaStars 11 Account

TL;DR

• Account closure ≠ self-exclusion. Closure is administrative, exclusion is RG.
• Withdraw remaining balance BEFORE closing.
• Data retained 5 years for AML compliance (Costa Rica law).
• Marketing emails cease immediately.
• You can re-register in future (unlike permanent self-exclusion).

Step-by-step

1. Withdraw all funds first Balance forfeit if account closed with cash still in it.
2. Contact support: request account closure Email [email protected] or live chat.
3. Specify reason (optional) Helps their data. Not required.
4. Confirm identity Standard verification questions.
5. Closure effective within 24 hours Confirmation email sent.
6. Data retention 5 years For AML records; cannot be shortened by user request.

FAQ

• How long does it take?

  Different from self-exclude. Total flow depends on individual case.

• Is this required for AU players?

  Yes, standard for all VegaStars 11 accounts. Australian residents follow the same flow.

• What if I get stuck?

  Contact live chat with your account ID. See our contacts page for all channels.

Related guides